Petersen Buick GMC

MISSION STATEMENT

In order to realize our Vision, our Mission must be to exceed the expectations of our customers by committing to consistent habits that place extraordinary emphasis on the creation of value through constantly developing our trainable skills.

The conduct of our company is inseparable from the conduct of individual employees in the performance of their work. Every PETERSEN employee is responsible for adhering to business practices that are the highest standards of ethics and integrity.

We are responsible to our customers, to PETERSEN employees and their families.

We expect profits, but only from work that satisfies customer needs and provides benefits that exceed their expectations. This depends on maintaining a financial position which allows PETERSEN to achieve a profit that will ensure our goals are met in quality, growth and return on investment.

Our ability to excel depends on the integrity, knowledge, skill, habits, attitude and teamwork of our employees. To this end, we strive to create an environment of mutual respect, encouragement, training and teamwork. We also strive to reward commitment and performance and be responsive to the needs of our employees.

Our employees are the most valued assets of our company, essential participants with a shared responsibility in fulfilling our mission.

We recognize that the quality, motivation and performance of our employees are the key factors in achieving our success.

We are dedicated to assisting every employee in reaching his or her full potential in both performance and reward.

We want our organizational structure and culture to promote employee involvement, open communication, teamwork and cooperation.

We have a total commitment to these values, shaping the way we do business for our employees, our customers and our company.